Guidewire incident
InsuranceSuite Applications - Service Interruption Affecting Multiple Customers in Canada
Resolved after 6 hours 7 minutes, affecting Montréal, on April 28, 2025.
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-Access-All-InsuranceSuite-IS-Applications-in-the-Production-Environment)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.
Affected components
Update timeline
- investigating Apr 28, 2025, 03:38 PM UTC
Guidewire Support is aware of an issue with InsuranceSuite Applications in Production Environment with the users receiving 502/504 errors. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- monitoring Apr 28, 2025, 03:55 PM UTC
Guidewire has successfully implemented a fix and is currently monitoring the progress. InsuranceSuite Applications in Production are available.
- resolved Apr 28, 2025, 09:46 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem May 03, 2025, 06:23 PM UTC
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-Access-All-InsuranceSuite-IS-Applications-in-the-Production-Environment)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.
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