Guidewire incident

Multiple InsuranceSuite GWCP customers' S3 buckets were inaccessible - CASE #00874763

Resolved on September 19, 2025.

postmortem Sep 30, 2025, 04:48 PM UTC

**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Predefined-Guidewire-Home-Variable-Values-Overridden-by-Customer-Defined-Values?language=en_US) **for more information.**

Started: Sep 19, 2025, 04:30 PM UTC
Resolved: Sep 19, 2025, 04:30 PM UTC
Duration: –
Detected by Pingoru: Sep 19, 2025, 04:30 PM UTC

Update timeline

resolved Sep 20, 2025, 03:16 AM UTC

Multiple InsuranceSuite GWCP customers encountered errors while accessing the Insurance Suite’s inbound and outbound S3 buckets. This led to integration failures across multiple environments. Upon investigation, Guidewire identified that predefined environment variables were being overridden. The issue was corrected and Guidewire confirmed that services were fully restored.
postmortem Sep 30, 2025, 04:48 PM UTC

**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Predefined-Guidewire-Home-Variable-Values-Overridden-by-Customer-Defined-Values?language=en_US) **for more information.**

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