Resolved after 3 hours 47 minutes, affecting emergepay and Processing Services and 1 more, on August 30, 2026.
We are still working to resolve issues causing some payments to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Affected components
Update timeline
- identified Aug 30, 2026, 04:39 AM UTC
A partner is experiencing issues with processing. As a result, you will experience issues with transaction processing. Please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment
- identified Aug 30, 2026, 05:26 AM UTC
We are continuing to work on a fix for this issue.
- investigating Aug 30, 2026, 07:09 AM UTC
We are still working to resolve issues causing some payments to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- resolved Aug 30, 2026, 08:26 AM UTC
This incident has been resolved.
Your product runs on more than Gravity Payments
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services