Gravity Payments incident

Tokenized Transaction Issues

Resolved after 26 minutes, affecting emergepay, on August 5, 2026.

monitoring Aug 05, 2026, 07:17 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 05, 2026, 07:13 PM UTC
Resolved
Aug 05, 2026, 07:39 PM UTC
Duration
26m
Detected by Pingoru
Aug 05, 2026, 07:13 PM UTC

Affected components

emergepay

Update timeline

  1. investigating Aug 05, 2026, 07:13 PM UTC

    We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience. If you have questions, please contact our support team at [email protected] or call tel:8667014700"

  2. identified Aug 05, 2026, 07:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2026, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 05, 2026, 07:39 PM UTC

    This incident has been resolved.

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