Gravity Payments incident

Delayed settlement data

Resolved after 1 day 17 hours, affecting Gravity Dashboard, on April 20, 2026.

identified Apr 20, 2026, 09:53 PM UTC

We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience. If you have questions, please contact our support team at [email protected] or call 866.701.4700.

Started
Apr 20, 2026, 09:53 PM UTC
Resolved
Apr 22, 2026, 03:32 PM UTC
Duration
1d 17h
Detected by Pingoru
Apr 20, 2026, 09:53 PM UTC

Affected components

Gravity Dashboard

Update timeline

  1. identified Apr 20, 2026, 09:53 PM UTC

    We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience. If you have questions, please contact our support team at [email protected] or call 866.701.4700.

  2. resolved Apr 22, 2026, 03:32 PM UTC

    All settlement data is imported and available in Gravity Dashboard.

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