Gravity Payments incident

NMI Gateway - Service Disruption

Resolved after 19 minutes, affecting Processing Services, on March 31, 2025.

resolved Mar 31, 2025, 08:03 PM UTC

This issue is now resolved. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.

Started
Mar 31, 2025, 07:44 PM UTC
Resolved
Mar 31, 2025, 08:03 PM UTC
Duration
19m
Detected by Pingoru
Mar 31, 2025, 07:44 PM UTC

Affected components

Processing Services

Update timeline

  1. investigating Mar 31, 2025, 07:44 PM UTC

    NMI Gateway is currently reporting connectivity issues that are impacting our service. We are working with NMI to mitigate the issue. If you are impacted, please retry any failed transactions. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.

  2. resolved Mar 31, 2025, 08:03 PM UTC

    This issue is now resolved. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.

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