Gravity Payments incident

Gravity Dashboard - Two-factor authentication issues

Resolved after 6 hours 3 minutes, affecting Gravity Dashboard, on April 21, 2025.

resolved Apr 21, 2025, 11:39 PM UTC

This incident has been resolved. If you still need support, please reach out to our team at [email protected] or by calling us at 866-701-4700. Thank you for your patience while this issue was being resolved.

Started
Apr 21, 2025, 05:36 PM UTC
Resolved
Apr 21, 2025, 11:39 PM UTC
Duration
6h 3m
Detected by Pingoru
Apr 21, 2025, 05:36 PM UTC

Affected components

Gravity Dashboard

Update timeline

  1. investigating Apr 21, 2025, 05:36 PM UTC

    We are currently experiencing intermittent service disruptions with our two-factor authentication services. As a result, you may have issues accessing Gravity Dashboard at this time. If you need support, please reach out to our team at [email protected] or by calling us at 866-701-4700.. Thank you for your patience while this issue is being resolved.

  2. resolved Apr 21, 2025, 11:39 PM UTC

    This incident has been resolved. If you still need support, please reach out to our team at [email protected] or by calling us at 866-701-4700. Thank you for your patience while this issue was being resolved.

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