Gravity Payments incident

AccessOne - Service Disruption

Resolved after 1 hour 3 minutes, on May 28, 2025.

resolved May 28, 2025, 04:11 PM UTC

This incident is now resolved. If you are still having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.

Started
May 28, 2025, 03:08 PM UTC
Resolved
May 28, 2025, 04:11 PM UTC
Duration
1h 3m
Detected by Pingoru
May 28, 2025, 03:08 PM UTC

Update timeline

  1. investigating May 28, 2025, 03:08 PM UTC

    We are currently experiencing service disruptions with Access One. As a result, you may have issues resetting your AccessOne password at this time. You may also encounter batches that failed to close at the scheduled time or batches missing in the Gravity Dashboard. If you are having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.

  2. resolved May 28, 2025, 04:11 PM UTC

    This incident is now resolved. If you are still having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.

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