Resolved after 1 day 1 hour, on June 5, 2025.
Merchants utilizing older software versions of PAX S300 and Verifone VX 520 terminals could receive an invalid batch error if they have a refund within their batch. Merchants should run refunds through a virtual terminal gateway via dashboard in order to prevent this error. If you do receive this error, please contact our support team by calling tel:8667014700 or emailing [email protected] to resolve the issue.
Update timeline
- monitoring Jun 05, 2025, 12:45 PM UTC
Merchants utilizing older software versions of PAX S300 and Verifone VX 520 terminals could receive an invalid batch error if they have a refund within their batch. Merchants should run refunds through a virtual terminal gateway via dashboard in order to prevent this error. If you do receive this error, please contact our support team by calling tel:8667014700 or emailing [email protected] to resolve the issue.
- resolved Jun 06, 2025, 02:40 PM UTC
This incident has been resolved.
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