Gravity Payments incident
Clover timeout connection errors with emergepay transactions
Resolved after 5 days 3 hours, affecting emergepay, on June 12, 2025.
We have resolved these small amount of errors. We continue to monitor for any issues impacting merchants. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:32 PM UTC
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Jun 12, 2025, 09:09 PM UTC
CloverⓇ has confirmed the issues impacting your payments device and cloud applications has been resolved. You are now able to resume accepting payment through your Clover device as normal. If you continue to experience issues, please reach out to our support team at [email protected] for assistance. Thank you for your patience and continued business. The Gravity Support Team
- monitoring Jun 13, 2025, 01:00 PM UTC
We are observing a small number of merchants with expired authorizations to CloverⓇ as a result of yesterday's service disruption. We are currently working to fix those accounts.
- resolved Jun 17, 2025, 10:00 PM UTC
We have resolved these small amount of errors. We continue to monitor for any issues impacting merchants. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
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