Granicus System incident
Granicus Issue Notification: GovService - GovQA Duplicate Message History Entries
Resolved after 2 hours 23 minutes, affecting GovQA, on August 19, 2026.
A fix has been deployed for the issue causing duplicate entries to appear in message history. Validation has been completed, and results indicate the duplicate history entries are no longer occurring. We will continue monitoring to ensure the fix remains effective.
Affected components
Update timeline
- investigating Aug 19, 2026, 07:32 PM UTC
We are investigating reports of duplicate entries appearing in message history within govService. At this time, the issue appears to be related to how message history is displayed, and there is no indication that messages are being delivered multiple times. Our engineering team is actively reviewing the issue and will provide updates as more information becomes available.
- monitoring Aug 19, 2026, 08:06 PM UTC
A fix has been deployed for the issue causing duplicate entries to appear in message history. Validation has been completed, and results indicate the duplicate history entries are no longer occurring. We will continue monitoring to ensure the fix remains effective.
- resolved Aug 19, 2026, 09:55 PM UTC
This incident has been resolved.
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