Granicus System Outage History

Started Oct 23, 2026, 12:46 AM UTC· resolved Oct 23, 2026, 02:28 PM UTC

1. investigating Oct 23, 2026, 12:46 AM UTC

   We are aware of a recently identified PHP security vulnerability that requires remediation within the BookDirect environment. As a precautionary measure, BookDirect has been taken offline while our teams complete the necessary remediation. We are actively working to restore service as soon as possible.

2. investigating Oct 23, 2026, 03:14 AM UTC

   Our teams continue to actively work through the remediation required to safely restore Book>Direct services. We will provide a further update as soon as additional information becomes available.

3. identified Oct 23, 2026, 08:21 AM UTC

   Validation of the remediation solution has been successfully completed in staging, and deployment to the production environment is now underway. Production deployment is expected to take approximately 3 hours, after which validation and testing will begin before service restoration. We will continue to provide updates as progress is made.

4. identified Oct 23, 2026, 11:34 AM UTC

   Remediation work for Book>Direct remains actively underway, and we continue to advance through production deployment following successful staging validation. We now expect to complete the remaining production work in approximately 4 hours, followed by validation and testing prior to service restoration. We will share another update as soon as we have further information. Thank you for your patience.

5. resolved Oct 23, 2026, 02:28 PM UTC

   Book>Direct has been successfully restored and is fully operational. We apologize for the impact of this temporary service interruption and thank you for your patience while we completed the required remediation. We appreciate your understanding.

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Started Oct 22, 2026, 04:22 PM UTC· resolved Oct 22, 2026, 10:25 PM UTC

1. investigating Oct 22, 2026, 04:22 PM UTC

   We are investigating intermittent service degradation affecting portions of the govMeetings IQM2 platform. Some customers may experience temporary access issues, timeouts, or slower-than-normal performance when accessing IQM2 Public Portal and related services. Service has recovered, but we continue to actively investigate the underlying cause and monitor the environment to ensure stability. Our teams remain engaged and will provide updates as new information becomes available. Thank you for your patience while we work to resolve this issue.

2. investigating Oct 22, 2026, 06:17 PM UTC

   We are continuing to investigate this issue.

3. resolved Oct 22, 2026, 10:25 PM UTC

   This incident has been resolved.

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Started Oct 22, 2026, 01:42 PM UTC· resolved Oct 22, 2026, 03:03 PM UTC

1. identified Oct 22, 2026, 01:42 PM UTC

   The issue has been identified and a fix is being deployed. Book>Direct should be fully operational within 2 hours.

2. resolved Oct 22, 2026, 03:03 PM UTC

   The Granicus engineering team has identified the issue affecting Book>Direct and successfully completed restoration. Book>Direct is now fully operational. We understand the impact this outage had on your operations and sincerely apologize for the disruption. Our teams worked with urgency to validate the fix and return the service to a stable state as quickly as possible.

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Started Oct 22, 2026, 12:48 PM UTC· resolved Oct 22, 2026, 02:33 PM UTC

1. investigating Oct 22, 2026, 12:48 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Legistar Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

2. identified Oct 22, 2026, 02:03 PM UTC

   Granicus Engineering teams have identified the issue impacting Legistar and are actively working to restore full service. Our investigation indicates the issue is related to backend database connectivity and configuration services that support application launch functionality. Technical Teams are actively implementing corrective actions and validating service recovery across customer environments. Restoration efforts remain our highest priority, and we continue to monitor the platform closely while validating stability. Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com. Current Status: Restoration in Progress

3. identified Oct 22, 2026, 02:03 PM UTC

   Granicus Engineering teams are deploying the corrective solution to address the issue impacting Legistar. Service restoration is now progressing across customer environments. Our Technical Teams are actively monitoring the platform and validating service stability to ensure the recovery is sustained. We remain focused on confirming full service restoration and will continue to monitor closely.

4. monitoring Oct 22, 2026, 02:13 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Oct 22, 2026, 02:33 PM UTC

   This incident has been resolved.

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Started Oct 22, 2026, 12:21 PM UTC· resolved Oct 22, 2026, 12:43 PM UTC

1. investigating Oct 22, 2026, 12:21 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

2. resolved Oct 22, 2026, 12:43 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govMeetings IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

3. resolved Oct 22, 2026, 12:43 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govMeetings IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Oct 21, 2026, 06:48 PM UTC· resolved Oct 21, 2026, 08:25 PM UTC

1. investigating Oct 21, 2026, 06:48 PM UTC

   Some admins are experiencing intermittent error while creating or saving a bulletin in Communications. Technical team is aware of the issue and investigating it currently.

2. resolved Oct 21, 2026, 08:25 PM UTC

   This incident has been resolved.

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Started Oct 21, 2026, 03:31 PM UTC· resolved Oct 22, 2026, 01:39 PM UTC

1. investigating Oct 21, 2026, 03:31 PM UTC

   We are aware of a recently identified PHP security vulnerability and are actively assessing its potential impact. As a precaution, Granicus has temporarily taken GovService, Swagit, Simpleview - Book Direct and Media Manager offline while our teams complete the necessary remediation. At this time, we have no indication of malicious activity or exploitation affecting GovService, Swagit, Simpleview - Book Direct. Our Security, Engineering, and Product teams are treating this as a top priority and are working to address the vulnerability and safely restore service. We will continue to provide updates as our assessment progresses and additional information becomes available.

2. investigating Oct 21, 2026, 03:42 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 21, 2026, 03:49 PM UTC

   We are continuing to investigate this issue.

4. investigating Oct 21, 2026, 06:13 PM UTC

   Our teams remain actively engaged in remediation efforts. We will continue to provide updates as progress is made and additional information becomes available. Thank you, Granicus Customer Support

5. identified Oct 21, 2026, 08:03 PM UTC

   We have been deploying a fix for all solutions impacted by the recently identified global PHP security vulnerabilities. We expect to gradually restore all solutions to be fully operational over the next 24 hours. Our Security Operations Center (SOC) continues to monitor around the clock for unusual activity and potential security incidents. We remain on heightened alert for threats that could affect our systems or those of our customers. What you need to know Investigations are complete on all Granicus solutions. There is no known breach of Granicus systems, and there is currently no indication of malicious activity or exploitation affecting our products. All solutions with possible vulnerabilities have been taken down, as recommended by government cybersecurity agencies. Our teams are treating this as a high-priority issue and are working on remediation to safely restore services for all impacted solutions. Thank you, Granicus Customer Support

6. identified Oct 21, 2026, 08:15 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Oct 21, 2026, 09:43 PM UTC

   Service restoration is underway, and several solutions have been successfully restored. Our teams continue to work diligently to restore the remaining impacted solutions.

8. identified Oct 22, 2026, 12:11 AM UTC

   Service restoration is progressing, and additional solutions have now been successfully restored. Our teams remain actively engaged in restoring the remaining impacted services. We will continue to provide updates as services are restored.

9. identified Oct 22, 2026, 04:03 AM UTC

   Service restoration continues to progress. Our teams remain actively engaged in restoring the remaining impacted services. We will continue to provide updates as services are restored.

10. identified Oct 22, 2026, 07:20 AM UTC

    Restoration efforts continue to make steady progress. Our teams remain focused on validating and deploying solutions for the remaining affected applications and products as we work toward full service restoration. We will continue to share updates as progress is made. Thank you for your patience and continued partnership.

11. identified Oct 22, 2026, 09:33 AM UTC

    We continue to make positive progress towards full remediation. Our teams remain fully engaged and are treating resolution as our highest priority. Based on current progress, we expect services to be available by 1:00 PM GMT. We will provide a further update by 1:00 PM GMT.

12. identified Oct 22, 2026, 12:31 PM UTC

    We continue to make strong progress toward full restoration, with nearly all affected services now fully operational. Our teams remain focused on final remediation and validation activities to ensure a safe and complete recovery. We appreciate the patience and partnership of our customers throughout this event. Maintaining the security, stability, and reliability of our services remains our highest priority, and we will continue to provide updates until all restoration activities are complete.

13. resolved Oct 22, 2026, 01:39 PM UTC

    We deployed the fix for all solutions impacted by the recently identified global PHP security vulnerabilities that affected internet services globally. As recommended by government cybersecurity agencies worldwide, Granicus proactively took some solutions offline while our teams completed the necessary remediation. All solutions were restored within 24 hours and are now operational. If you are still experiencing issues, please reach out to Granicus Technical Support. Our Security Operations Center (SOC) continues to monitor around the clock for unusual activity and potential security incidents. We remain on heightened alert for threats that could affect our systems or those of our customers.

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Started Oct 21, 2026, 01:54 PM UTC· resolved Oct 21, 2026, 02:44 PM UTC

1. investigating Oct 21, 2026, 01:54 PM UTC

   We are aware of a recently identified PHP security vulnerability and are actively assessing the situation. Our Security, Engineering, and Product teams are treating this as a priority and are working to determine the appropriate remediation actions. We will provide further updates as our assessment progresses and next steps are confirmed.

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Started Oct 20, 2026, 08:58 PM UTC· resolved Oct 21, 2026, 01:26 AM UTC

1. investigating Oct 20, 2026, 08:58 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

2. investigating Oct 20, 2026, 09:53 PM UTC

   We are aware of an issue causing intermittent server errors when accessing Agenda PE after login. The issue does not affect all users or requests and may occur sporadically. Our teams are actively investigating and working toward a resolution. We will continue to share updates as they become available.

3. monitoring Oct 20, 2026, 10:22 PM UTC

   We identified and restarted a backend service that was causing intermittent errors when accessing Agenda PE after login. Service is restored and functioning normally. We will continue to monitor. If you have any questions, please contact Support. Thank you for your understanding.

4. resolved Oct 21, 2026, 01:26 AM UTC

   The incident has been resolved. If you require further assistance, please contact Granicus Support.

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Started Oct 19, 2026, 12:17 PM UTC· resolved Oct 19, 2026, 12:41 PM UTC

1. investigating Oct 19, 2026, 12:17 PM UTC

   1310 GMT Granicus Engineering teams are investigating an issue affecting the Simpleview Europe DMS service. We apologise for any inconvenience and will provide further updates as the investigation progresses.

2. resolved Oct 19, 2026, 12:41 PM UTC

   1340 GMT The issue affecting the Simpleview Europe DMS service has been resolved and normal service has been restored. Granicus Engineering teams identified and addressed the issue. We apologise for any inconvenience caused and thank you for your patience.

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Started Oct 16, 2026, 06:39 PM UTC· resolved Oct 16, 2026, 06:57 PM UTC

1. investigating Oct 16, 2026, 06:39 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. resolved Oct 16, 2026, 06:57 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

3. resolved Oct 16, 2026, 06:57 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Oct 15, 2026, 02:59 PM UTC· resolved Oct 15, 2026, 09:31 PM UTC

1. investigating Oct 15, 2026, 02:59 PM UTC

   We are investigating an issue impacting multiple govAccess Vision websites. Users may experience site unavailability or intermittent access issues. Our engineering teams have identified elevated traffic activity affecting site performance and are actively implementing mitigation measures to restore service. We are working to reduce the impact and restore affected sites as quickly as possible. The next update will be provided as more information becomes available. Thank you, Granicus Customer Support

2. investigating Oct 15, 2026, 02:59 PM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 15, 2026, 03:29 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Oct 15, 2026, 03:29 PM UTC

   We have identified the cause of the issue impacting multiple govAccess Vision websites and have implemented mitigation measures to reduce the elevated traffic affecting site performance. Service recovery has been observed across affected websites, and our engineering teams are actively monitoring the environment to ensure continued stability. Some users may have experienced site unavailability or intermittent access issues during the event. We will continue to monitor performance closely and provide additional updates as necessary.

5. resolved Oct 15, 2026, 09:31 PM UTC

   This incident has been resolved.

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Started Oct 12, 2026, 06:02 PM UTC· resolved Oct 12, 2026, 10:02 PM UTC

1. investigating Oct 12, 2026, 06:02 PM UTC

   We are investigating an issue affecting Extranet Marketplace Promotion submissions for a subset of customers. Customers experiencing this issue may be unable to successfully submit promotions through the Extranet. Our teams are actively working to identify the cause and restore functionality. We will provide additional updates as more information becomes available.

2. monitoring Oct 12, 2026, 06:30 PM UTC

   We have identified the issue affecting Marketplace submissions within the Extranet and have implemented remediation measures. We will continue to closely monitor the environment to ensure full functionality has been restored and remains stable.

3. resolved Oct 12, 2026, 10:02 PM UTC

   This incident has been resolved.

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Started Oct 09, 2026, 12:31 AM UTC· resolved Oct 09, 2026, 01:19 AM UTC

1. investigating Oct 09, 2026, 12:31 AM UTC

   We are aware of an issue affecting access to a small subset of Vision websites. Customers may see intermittent errors or pages that do not load as expected. Our team is actively investigating and working to restore normal service. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.

2. resolved Oct 09, 2026, 01:19 AM UTC

   This incident has been resolved.

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Started Oct 07, 2026, 04:14 PM UTC· resolved Oct 08, 2026, 02:05 PM UTC

1. monitoring Oct 07, 2026, 04:14 PM UTC

   Earlier today, customers may have been unable to access the Granicus Status page (https://status.granicus.com). This issue was limited to the Status page platform and did not reflect an outage of other Granicus products or services. The issue has been resolved, and the Status page is available again. We recommend refreshing your browser if you continue to experience difficulty loading the page. We are working to reinstate notification subscriptions. If you previously subscribed to Status page notifications and are no longer receiving updates, please re-subscribe using the Subscribe option on the Status page. We apologize for any inconvenience and thank you for your patience. Thank you, Granicus Customer Support

2. monitoring Oct 07, 2026, 05:24 PM UTC

   Earlier today, some customers may have been temporarily unable to access the Granicus Status page. As part of that incident, some subscribers may have received an email confirming they were unsubscribed from Status page notifications. The Status page is available again, and we are working to reinstate notification subscriptions as quickly as possible. You will shortly receive an email asking you to confirm your subscription. This is a legitimate Granicus Status page message — please click the confirmation link to complete your subscription. However if you prefer, you may manually re-subscribe using the Subscribe option on the Status page. We apologize for any inconvenience and thank you for your patience. Thank you, Granicus Customer Support

3. resolved Oct 08, 2026, 02:05 PM UTC

   Granicus teams have fully resolved the issue impacting Status Page https://status.granicus.com. Status Page notification subscriptions have now all been re-instated. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Oct 02, 2026, 06:40 PM UTC· resolved Oct 02, 2026, 07:10 PM UTC

1. investigating Oct 02, 2026, 06:40 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SIMA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. resolved Oct 02, 2026, 07:10 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Oct 01, 2026, 06:25 PM UTC· resolved Oct 01, 2026, 07:01 PM UTC

1. identified Oct 01, 2026, 06:25 PM UTC

   Granicus Engineering has identified an issue affecting some OpenCities (govAccess) websites in the United States. Customers may notice that recently published content — such as news items, events, or other updates that normally appear on site pages — is not reflecting the latest information. Sites remain available, and we are actively implementing fixes to restore full content accuracy. We apologize for the inconvenience and appreciate your patience while we complete this work. We will provide another update as soon as the issue is resolved.

2. resolved Oct 01, 2026, 07:01 PM UTC

   Granicus Engineering has completed remediation for the issue affecting some OpenCities (govAccess) websites in the United States. Recently published content — including news items, events, and other updates — should now display correctly. We apologize for any inconvenience this may have caused and thank you for your patience.

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Started Sep 30, 2026, 09:39 AM UTC· resolved Oct 02, 2026, 08:09 PM UTC

1. investigating Sep 30, 2026, 09:39 AM UTC

   Granicus Engineering is investigating an issue affecting our analytics platform. Some customers may notice that recent message send activity, as well as related open and click tracking, is not updating in dashboards. Core messaging and platform services remain available. This issue is limited to the timely refresh of analytics and engagement reporting data. We are actively working to restore normal data updates and will share further information as it becomes available.

2. identified Sep 30, 2026, 10:06 AM UTC

   Granicus Engineering continues to make progress restoring analytics and message engagement data updates. Work is underway to bring dashboards current, including recent message send activity and related open and click tracking. Core messaging and platform services remain available. Some analytics data may still appear outdated until recovery is complete. We will share another update as progress continues.

3. identified Sep 30, 2026, 10:51 AM UTC

   Granicus Engineering has restored analytics data processing, and update pipelines are running again. Some customers may continue to see outdated information in analytics dashboards, including recent message send activity and related open and click tracking, while accumulated data is processed. Core messaging and platform services remain available. Catch-up may take a few hours; if data freshness is restored sooner, we will notify customers at that time. Our next update will be shared once analytics data is current, or earlier if there is a material change.

4. identified Sep 30, 2026, 01:38 PM UTC

   Analytics data processing remains restored and catch-up is progressing well. The majority of delayed data is now flowing through, and dashboards are continuing to refresh with more current information. Some customers may still briefly see residual lag while the remaining backlog finishes processing. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.

5. identified Oct 01, 2026, 01:08 PM UTC

   Analytics data processing remains restored, and catch-up continues to improve. Dashboards are refreshing with more current information, including activity for today, though some customers may still see a short delay while the remaining data finishes loading. We apologize for any inconvenience this delayed analytics refresh may have caused. Core messaging and platform services remain available. We will provide another update once analytics data is fully current, or sooner if there is a material change.

6. resolved Oct 02, 2026, 08:09 PM UTC

   Analytics data processing is fully restored, and dashboards are current, including recent message send activity and related open and click tracking. We apologize for any inconvenience this issue may have caused. Core messaging and platform services remained available throughout. Thank you for your patience.

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Started Sep 29, 2026, 04:29 PM UTC· resolved Sep 29, 2026, 04:59 PM UTC

1. investigating Sep 29, 2026, 04:30 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings OneMeeting PrimeGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

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Started Sep 28, 2026, 06:55 PM UTC· resolved Sep 28, 2026, 08:13 PM UTC

1. investigating Sep 28, 2026, 06:55 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. resolved Sep 28, 2026, 08:13 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

3. resolved Sep 28, 2026, 08:13 PM UTC

   Granicus Engineering teams have identified and resolved the issue impacting govService SmartGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Started Sep 28, 2026, 05:15 PM UTC· resolved Sep 28, 2026, 10:11 PM UTC

1. investigating Sep 28, 2026, 05:15 PM UTC

   We are investigating an issue impacting the EIC Integration within the Simpleview CRM. Affected users may be unable to create or update EIC calculations because the required Location field is not populating with available values. Our engineering team is actively investigating the issue and is working with the integration provider to determine the cause and restore normal functionality.

2. resolved Sep 28, 2026, 10:11 PM UTC

   This incident has been resolved.

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Started Sep 28, 2026, 01:37 AM UTC· resolved Sep 28, 2026, 02:21 AM UTC

1. investigating Sep 28, 2026, 01:37 AM UTC

   Granicus Engineering teams are currently investigating an issue impacting govService Openforms. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService Openforms Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

2. resolved Sep 28, 2026, 02:21 AM UTC

   This incident has been resolved.

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Started Sep 25, 2026, 03:59 PM UTC· resolved Sep 25, 2026, 10:18 PM UTC

1. investigating Sep 25, 2026, 03:59 PM UTC

   We are currently investigating an issue impacting packet generation within Peak. Customers may experience delays while generating packets. Some packet generation requests may take longer than usual to complete during this time. We recommend allowing additional time for processing before retrying a request. Our engineering teams are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience while we work toward resolution.

2. identified Sep 25, 2026, 04:19 PM UTC

   We have identified the cause of the issue impacting packet generation within Peak and are actively implementing a fix. Packet generation requests may continue to experience delays while remediation efforts are underway. The queued requests are expected to clear gradually as the fix is applied and processing returns to normal. We recommend allowing additional time for existing packet generation requests to complete and do not retry. We apologise for any inconvenience this may cause and appreciate your patience. We will provide a further update once service has returned to normal operations.

3. resolved Sep 25, 2026, 10:18 PM UTC

   This incident has been resolved.

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Started Sep 25, 2026, 11:46 AM UTC· resolved Sep 25, 2026, 11:59 AM UTC

1. investigating Sep 25, 2026, 11:46 AM UTC

   We are currently investigating an issue affecting the availability of some govAccess Vision websites. Our Engineering team is actively working to identify the cause and restore service as quickly as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.

2. resolved Sep 25, 2026, 11:59 AM UTC

   The issue affecting the availability of some websites has been resolved, and services have been restored. Our engineering team has confirmed recovery and will continue to monitor the environment to ensure ongoing stability. We sincerely apologise for the disruption and appreciate your patience while we worked to restore service.

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Started Sep 18, 2026, 12:03 PM UTC· resolved Sep 18, 2026, 04:27 PM UTC

1. investigating Sep 18, 2026, 12:03 PM UTC

   Granicus Engineering is currently investigating an issue impacting availability for a subset of govAccess OpenCities customer websites in the United States. Affected sites may experience intermittent unavailability or flapping (brief periods of downtime followed by recovery). We are actively working to identify the cause and restore stable service as quickly as possible. We apologize for any disruption this may cause and appreciate your patience while we investigate. We will provide an update as soon as additional information is available.

2. monitoring Sep 18, 2026, 12:36 PM UTC

   Service for affected govAccess OpenCities customer websites in the United States has stabilized, and sites are currently performing normally. Our Engineering team continues to actively monitoring the platform to help ensure continued stability. We apologize for any earlier disruption and appreciate your patience. We will provide a further update once our investigation is complete.

3. resolved Sep 18, 2026, 04:27 PM UTC

   Availability for impacted govAccess OpenCities US websites has been restored. Sites are currently performing normally, and no further intermittent outages are being observed. We apologize for the earlier disruption and thank you for your patience. Our Engineering team continues to review the incident to help prevent recurrence.

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