Granicus System incident
Important Notice: Granicus OneMeeting Helo Encoder Certificate Renewal Process
Resolved after 23 hours 37 minutes, affecting OneMeeting PrimeGov, on January 22, 2026.
Granicus Engineering teams have identified and resolved the issue with the encoder certificate, and the updated version is now available for installation. If you utilize OneMeeting video and the Helo/Helo+ encoder, please follow the instructions in the support article below to download and install the updated certificate to avoid any interruption to your ability to stream: https://support.granicus.com/s/article/How-to-Install-a-New-Encoder-Certificate?language=en_US&… Please note your current certificate will expire on Thursday, January 22, 2026. Other encoder models are not impacted and do not require any action. For additional assistance, please contact our Support team — we are happy to assist.
Affected components
Update timeline
- identified Jan 22, 2026, 02:22 AM UTC
If you utilize OneMeeting video and the Helo/Helo+ Encoder, please contact Granicus Support as soon as possible for full details to renew your Helo Encoder Certificate. Please note your current certificate will expire on Thursday the 22nd of January 2026. Other encoder models are not impacted, and do not require your attention.
- monitoring Jan 22, 2026, 03:17 PM UTC
Granicus Engineering teams have identified and resolved the issue with the encoder certificate, and the updated version is now available for installation. If you utilize OneMeeting video and the Helo/Helo+ encoder, please follow the instructions in the support article below to download and install the updated certificate to avoid any interruption to your ability to stream: https://support.granicus.com/s/article/How-to-Install-a-New-Encoder-Certificate?language=en_US&… Please note your current certificate will expire on Thursday, January 22, 2026. Other encoder models are not impacted and do not require any action. For additional assistance, please contact our Support team — we are happy to assist.
- resolved Jan 23, 2026, 01:59 AM UTC
This incident has been resolved.
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