Gorgias incident
Several Gorgias components down due to a third-party provider outage
Resolved after 1 hour 30 minutes, affecting REST API and AI Agent and 1 more, on December 5, 2025.
After looking into it, we haven't noticed any meaningful impact on our Shopify customers, and we can now confirm full resolution of this incident. In the event that you encounter a sync issue between Shopify and Gorgias platforms, please be aware that it will be automatically retried as per usual.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Dec 05, 2025, 09:22 AM UTC
One of our major third-party providers (Cloudflare) is currently experiencing issues, making several components of our platform down or degraded. We're currently investigating the extent of the problem.
- monitoring Dec 05, 2025, 09:28 AM UTC
The incident has been marked as resolved by our third-party provider (Cloudflare) at 09:20 UTC. We can confirm that impacted systems are coming back online on our end, we're actively monitoring the situation before confirming full resolution.
- investigating Dec 05, 2025, 10:10 AM UTC
The following components have been impacted during Cloudflare's outage: Uploads, AI Agent on Chat, Phone transcriptions and Help Center. We can confirm full resolution on them, but we're still investigating the impact on Shopify customers.
- resolved Dec 05, 2025, 10:52 AM UTC
After looking into it, we haven't noticed any meaningful impact on our Shopify customers, and we can now confirm full resolution of this incident. In the event that you encounter a sync issue between Shopify and Gorgias platforms, please be aware that it will be automatically retried as per usual.
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