In-app notifications delayed or not appearing

Update timeline

1. investigating Aug 21, 2026, 01:30 AM UTC

   We're investigating an issue affecting in-app notifications in both our US and Australian regions. Some users may not be receiving notifications in the web app, or may be receiving them with a delay. All other parts of the platform — including ticketing, device monitoring, alerting and automations — are operating normally. Our engineering team is actively investigating.

2. investigating Aug 21, 2026, 03:38 AM UTC

   Our team has identified the underlying cause of this issue and is working on a fix. This is a platform-side issue and does not require any action from customers. Ticketing, monitoring, alerting and automations remain unaffected, and no alert or event data has been lost — the impact is limited to in-app notification delivery.

3. investigating Aug 21, 2026, 04:15 AM UTC

   We've applied a fix and in-app notification delivery has returned to normal levels in both the US and Australian regions. We're monitoring closely to confirm the issue is fully resolved. If you're still not seeing new notifications in the web app, a browser refresh should resolve this. Please contact support if the problem persists.

4. resolved Aug 21, 2026, 04:33 AM UTC

   This incident is now resolved. In-app notification delivery has been stable in both regions since and all services are operating normally.