Is Gorelo down?

We are currently investigating an issue affecting the PSA service. Customers may experience degraded performance, including delays when loading and updating tickets, intermittent failures when updating ticket status, issues with inbound email ingestion, and delays or failures when sending outbound ticket comments. Our team is actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

The application degradation we experienced earlier has now settled, and the application is operating normally. The issue was related to the release of the latest Agent version, which included improvements and bug fixes for the Live CLI. We have identified the underlying problem and taken the necessary steps to ensure this issue does not recur in future releases. We sincerely apologise for the disruption and appreciate your patience and understanding while we worked to resolve it.

We're investigating an issue affecting in-app notifications in both our US and Australian regions. Some users may not be receiving notifications in the web app, or may be receiving them with a delay. All other parts of the platform — including ticketing, device monitoring, alerting and automations — are operating normally. Our engineering team is actively investigating.

Our team has identified the underlying cause of this issue and is working on a fix. This is a platform-side issue and does not require any action from customers. Ticketing, monitoring, alerting and automations remain unaffected, and no alert or event data has been lost — the impact is limited to in-app notification delivery.

We've applied a fix and in-app notification delivery has returned to normal levels in both the US and Australian regions. We're monitoring closely to confirm the issue is fully resolved. If you're still not seeing new notifications in the web app, a browser refresh should resolve this. Please contact support if the problem persists.

This incident is now resolved. In-app notification delivery has been stable in both regions since and all services are operating normally.

We are currently investigating an issue affecting the PSA service. Customers may experience degraded performance, including delays when loading and updating tickets, intermittent failures when updating ticket status, issues with inbound email ingestion, and delays or failures when sending outbound ticket comments. Our team is actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

Update: Azure Service Bus Identified as Cause of Connection Issues Following up on our previous notice, our engineering team has isolated the root cause of the intermittent connection drops to our Azure Service Bus infrastructure. Current Status: Active Mitigation & Troubleshooting Impact: Continued connectivity drops and message timeouts due to the underlying Azure service performance. Next Steps: Our team is currently in communication with the Microsoft team

Azure Service Bus Connectivity Issues We’re pleased to confirm that the connectivity issues affecting the PSA service have been resolved. Current Status: Resolved Impact: Intermittent connectivity drops, message timeouts, and related delays have returned to normal. Our engineering team has continued to monitor the service and has confirmed that the system is operating normally.