Resolved on November 20, 2025.
This morning we experienced a partial outage that caused some requests to time out. A recent deployment introduced an unexpected increase in system load, which affected the performance of our commercial API’s. Our team identified the issue quickly, rolled back the change, and restored normal operation within 30 minutes. To prevent this happening again, we’re strengthening our pre-deployment checks (specifically those that test the scalability of changes), improving automated performance testing, and tightening our deployment review process. We’re also enhancing our monitoring to detect similar issues even earlier. Everything is now stable, and we’re continuing to review the incident to ensure reliability remains high.
Update timeline
- resolved Nov 20, 2025, 04:29 PM UTC
This morning we experienced a partial outage that caused some requests to time out. A recent deployment introduced an unexpected increase in system load, which affected the performance of our commercial API’s. Our team identified the issue quickly, rolled back the change, and restored normal operation within 30 minutes. To prevent this happening again, we’re strengthening our pre-deployment checks (specifically those that test the scalability of changes), improving automated performance testing, and tightening our deployment review process. We’re also enhancing our monitoring to detect similar issues even earlier. Everything is now stable, and we’re continuing to review the incident to ensure reliability remains high.
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