Gitpod incident

Gitpod Flex unable to retrieve account information

Resolved after 15 minutes, affecting [FLEX] Dashboard and [FLEX] Management Plane, on November 11, 2024.

identified Nov 11, 2024, 12:09 PM UTC

Some users might be automatically logged out of the Gitpod Flex dashboard and be unable to log-in again. The problem has been identified and we're rolling out a fix. Running environments are not impacted.

Started
Nov 11, 2024, 12:09 PM UTC
Resolved
Nov 11, 2024, 12:24 PM UTC
Duration
15m
Detected by Pingoru
Nov 11, 2024, 12:09 PM UTC

Affected components

[FLEX] Dashboard[FLEX] Management Plane

Update timeline

  1. identified Nov 11, 2024, 12:09 PM UTC

    Some users might be automatically logged out of the Gitpod Flex dashboard and be unable to log-in again. The problem has been identified and we're rolling out a fix. Running environments are not impacted.

  2. resolved Nov 11, 2024, 12:24 PM UTC

    A fix has been rolled out and the the issue has been resolved.

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