Gitpod incident

Some workspaces cannot start due to image pulls timing out

Resolved after 1 hour 3 minutes, affecting [PAYG] Workspaces, on November 19, 2024.

monitoring Nov 19, 2024, 03:52 PM UTC

We have identified an issue in one of our caching systems. We have disabled the cache and are currently monitoring.

Started
Nov 19, 2024, 03:31 PM UTC
Resolved
Nov 19, 2024, 04:35 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 19, 2024, 03:31 PM UTC

Affected components

[PAYG] Workspaces

Update timeline

  1. investigating Nov 19, 2024, 03:31 PM UTC

    We have detected that workspace image pulls are timing out for some users and are currently investigating.

  2. monitoring Nov 19, 2024, 03:52 PM UTC

    We have identified an issue in one of our caching systems. We have disabled the cache and are currently monitoring.

  3. resolved Nov 19, 2024, 04:35 PM UTC

    The issue has been resolved. We do not observe issues with image pulls anymore.

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