Gini incident

Partial Service Outage

Resolved after 8 hours 30 minutes, affecting Native Documents and Pay API and 1 more, on July 20, 2026.

investigating Jul 20, 2026, 06:33 PM UTC

We are currently facing an outage in parts of our system. We are currently investigating this issue.

Started
Jul 20, 2026, 06:33 PM UTC
Resolved
Jul 21, 2026, 03:03 AM UTC
Duration
8h 30m
Detected by Pingoru
Jul 20, 2026, 06:33 PM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating Jul 20, 2026, 06:33 PM UTC

    We are currently facing an outage in parts of our system. We are currently investigating this issue.

  2. resolved Jul 21, 2026, 03:03 AM UTC

    This incident has been resolved.

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