Gini incident

Partial Service Outage

Resolved after 6 hours 54 minutes, affecting Native Documents and Pay API and 1 more, on June 29, 2026.

monitoring Jun 29, 2026, 03:01 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 29, 2026, 12:32 PM UTC
Resolved
Jun 29, 2026, 07:27 PM UTC
Duration
6h 54m
Detected by Pingoru
Jun 29, 2026, 12:32 PM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating Jun 29, 2026, 12:32 PM UTC

    We are currently facing an outage in parts of our system. We are currently investigating this issue.

  2. monitoring Jun 29, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jun 29, 2026, 02:39 PM UTC

    We are currently investigating this issue.

  4. monitoring Jun 29, 2026, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 29, 2026, 07:27 PM UTC

    The fix is working, our APIs are stable

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