Resolved after 23 hours 53 minutes, affecting Native Documents and Pay API and 1 more, on May 27, 2026.
The root cause has been validated, fixes were deployed and monitored for a long period to give us confidence about the effectiveness of the applied solution.
Affected components
Update timeline
- investigating May 27, 2026, 08:42 PM UTC
We are currently facing an outage in parts of our system. We are currently investigating this issue.
- investigating May 27, 2026, 09:29 PM UTC
Fixed the issue temporarily, we are still in ongoing investigations on the root cause
- monitoring May 27, 2026, 11:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 28, 2026, 10:01 AM UTC
We have stabilized the system, narrowed down the possible root cause and attempting to confirm it now. We are stabilizing the system and monitoring it for discrepancies, currently traffic's being served.
- resolved May 28, 2026, 08:35 PM UTC
The root cause has been validated, fixes were deployed and monitored for a long period to give us confidence about the effectiveness of the applied solution.
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