Resolved after 9 days 23 hours, affecting Buy phone with loan and Buy outright and 1 more, on September 12, 2025.
The technical issue regarding purchasing phones has now been resolved and members shouldn’t experience any further issues. Thanks all for bearing with with us whilst our tech teams resolved this. https://community.giffgaff.com/d/34415505-resolved-issue-completing-device-purchases-12-september-2025/
Affected components
Update timeline
- investigating Sep 12, 2025, 03:13 PM UTC
We are currently experiencing some unexpected issues with phone orders. Members attempting to complete a device purchase may receive an error/be told the phone is out of stock or be unable to complete their transaction. Our technical team are currently investigating. You can learn more about this service issue via our community - https://community.giffgaff.com/d/34415505-issue-completing-device-purchases-12-september-2025
- monitoring Sep 12, 2025, 08:46 PM UTC
The technical issue regarding purchasing phones has now been resolved and members shouldn’t experience any further issues. Thanks all for bearing with with us whilst our tech teams resolved this. https://community.giffgaff.com/d/34415505-resolved-issue-completing-device-purchases-12-september-2025/
- resolved Sep 22, 2025, 02:44 PM UTC
This incident has been resolved.
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