Resolved after 3 hours 33 minutes, affecting Low Balance Notification and End of Call Notifications and 1 more, on September 28, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Low Balance NotificationEnd of Call NotificationsAuto Topup Services
Update timeline
- investigating Sep 28, 2026, 10:30 AM UTC
There is an issue with our Clonshaugh site that manages some of our member traffic. One of the switches has failed. The switch failure will impact some members when receiving, low balance notifications, auto top up services and regulatory end of call notifications.
- identified Sep 28, 2026, 11:22 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 28, 2026, 02:03 PM UTC
This incident has been resolved.
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