Resolved after 6 hours 54 minutes, affecting Joining giffgaff and Delayed Number Transfer, on May 15, 2026.
We have been notified that there is a delay for some members that are trying to activate a SIM, change their phone number, or port in/out of giffgaff. This is currently being investigated by technical teams.
Affected components
Joining giffgaffDelayed Number Transfer
Update timeline
- identified May 15, 2026, 08:26 AM UTC
We have been notified that there is a delay for some members that are trying to activate a SIM, change their phone number, or port in/out of giffgaff. This is currently being investigated by technical teams.
- resolved May 15, 2026, 03:21 PM UTC
This incident has been resolved.
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