Resolved after 10 days 6 hours, on May 18, 2026.
Some UK customers may be unable to receive SMS codes when attempting account recovery or password reset. Other two factor authentication methods continue to function normally. All customer accounts and funds remain completely secure. We will post updates as they become available.
Update timeline
- investigating May 18, 2026, 12:24 PM UTC
Some UK customers may be unable to receive SMS codes when attempting account recovery or password reset. Other two factor authentication methods continue to function normally. All customer accounts and funds remain completely secure. We will post updates as they become available.
- resolved May 28, 2026, 06:40 PM UTC
This incident has been resolved.
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