Resolved after 4 hours 43 minutes, affecting Web Application and Support team chat tool and 1 more, on October 20, 2025.
The earlier outage affecting our cloud provider should be fully resolved, and all systems are back to normal. We're sorry for the disruption to your day. We’ll continue monitoring closely, but if you notice anything unusual, please don't hesitate to get in touch.
Affected components
Update timeline
- identified Oct 20, 2025, 09:48 AM UTC
We’re currently impacted by a major outage affecting our cloud provider, which is disrupting parts of our platform, customer support channels, and other parts of the internet. We'll keep you updated.
- monitoring Oct 20, 2025, 10:01 AM UTC
Services are gradually coming back online following the earlier outage affecting our cloud provider. We’re closely monitoring everything as systems recover. If you’re still experiencing any issues, please feel free to email us at [email protected]
- resolved Oct 20, 2025, 12:03 PM UTC
The earlier outage affecting our cloud provider should be fully resolved, and all systems are back to normal. We're sorry for the disruption to your day. We’ll continue monitoring closely, but if you notice anything unusual, please don't hesitate to get in touch.
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