Geckoboard incident
Partial outage affecting subscription management and billing portal
Resolved after 2 hours 28 minutes, affecting Web Application, on August 18, 2026.
Our payment provider has resolved the outage affecting billing and the subscription management API. If you are experiencing any issues with your subscription, please contact our team directly at [email protected] for further assistance.
Affected components
Update timeline
- identified Aug 18, 2026, 03:22 PM UTC
We are aware of a service outage with our payment platform provider that is affecting recurring billing and the subscription management API, which may prevent some users from making payments or changing plans. We will provide further updates as information becomes available.
- resolved Aug 18, 2026, 05:50 PM UTC
Our payment provider has resolved the outage affecting billing and the subscription management API. If you are experiencing any issues with your subscription, please contact our team directly at [email protected] for further assistance.
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