GBG incident
Retrospective Service Disruption - Loqate Capture V4 (US Region) - Empty Responses
Resolved on April 28, 2026, affecting Capture V4.
Please be advised that we experienced a service disruption that may have resulted in customers using certain regional datasets having blank responses returned. The list of effected datasets/territories are as follows: US, ca-cp, de-lp, gb-lp, gb-rm, in-lp, sa-lp The incident duration was between 07:36 – 08:10 BST 28/04/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]
Affected components
Update timeline
- resolved Apr 28, 2026, 08:29 AM UTC
Please be advised that we experienced a service disruption that may have resulted in customers using certain regional datasets having blank responses returned. The list of effected datasets/territories are as follows: US, ca-cp, de-lp, gb-lp, gb-rm, in-lp, sa-lp The incident duration was between 07:36 – 08:10 BST 28/04/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]
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