GBG incident

Retrospective Service Disruption - greenID Experian Data Sources

Resolved on July 17, 2026, affecting ASIC Personal Name Search and Experian Australian Credit Header and 1 more.

resolved Jul 17, 2026, 04:41 AM UTC

Our supplier experienced a service disruption that may have prevented you from using our: Start Time: 17th July, 01:19 PM (AEST) / 03:19 PM (NZST) End Time: 17th July, 01:51 PM (AEST) / 03:51 PM (NZST) We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Started: Jul 17, 2026, 04:41 AM UTC
Resolved: Jul 17, 2026, 04:41 AM UTC
Duration: –
Detected by Pingoru: Jul 17, 2026, 04:41 AM UTC

Affected components

ASIC Personal Name SearchExperian Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers LicenceExperian NZ Credit HeaderTINZ - Tenancy Information (NZ)FCS Experian Data Sources

Update timeline

resolved Jul 17, 2026, 04:41 AM UTC

Our supplier experienced a service disruption that may have prevented you from using our: Start Time: 17th July, 01:19 PM (AEST) / 03:19 PM (NZST) End Time: 17th July, 01:51 PM (AEST) / 03:51 PM (NZST) We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

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