GBG incident
Service Incident for - GreenID - DIA - NZ Passport / Birth and Citizenship Documents
Resolved after 41 minutes, affecting DIA - NZ Passport / Birth and Citizenship Documents, on July 8, 2026.
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 08/07/2026 12:25 AEST Incident Resolution Time: 08/07/2026 14:07 AEST
Affected components
Update timeline
- investigating Jul 08, 2026, 03:39 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jul 08, 2026, 03:54 AM UTC
The issue has been identified and a fix is being implemented. We're sorry for the impact this may be having on your business. Incident Start Time: 08/07/2026 12:22 AEST Next Update: 08/07/2026 15:00 AEST
- resolved Jul 08, 2026, 04:20 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 08/07/2026 12:25 AEST Incident Resolution Time: 08/07/2026 14:07 AEST
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