GBG incident

Service Disruption - Loqate AddressBase Islands in V3

Resolved after 2 hours 47 minutes, affecting Capture V3, on June 17, 2026.

resolved Jun 17, 2026, 03:27 PM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/06/2026 11:00 BST Incident Resolution Time: 17/06/2026 16:21 BST

Started
Jun 17, 2026, 12:39 PM UTC
Resolved
Jun 17, 2026, 03:27 PM UTC
Duration
2h 47m
Detected by Pingoru
Jun 17, 2026, 12:39 PM UTC

Affected components

Capture V3

Update timeline

  1. identified Jun 17, 2026, 12:39 PM UTC

    We are currently experiencing a service disruption for AddressBase Islands in V3 Capture that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Jun 17, 2026, 03:27 PM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/06/2026 11:00 BST Incident Resolution Time: 17/06/2026 16:21 BST

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