GBG incident
Retrospective Service Disruption - Loqate all services - US Central region only
Resolved on May 6, 2026, affecting Capture V3 and Capture V4 and 1 more.
Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below. The incident duration was between 08:58 – 09:13 BST 06/05/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]
Affected components
Update timeline
- resolved May 06, 2026, 08:34 AM UTC
Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below. The incident duration was between 08:58 – 09:13 BST 06/05/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]
Your product runs on more than GBG
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services