Resolved after 3 hours 14 minutes, affecting US Identity (0388), on April 21, 2026.
We are pleased to confirm we are no longer seeing any errors with this service. Should you have any further queries regarding this, please contact the GBG helpdesk. Incident Start Time: 21/04/2026 11:21 BST Incident Resolution Time: 21/04/2026 14:01
Affected components
Update timeline
- identified Apr 21, 2026, 11:50 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Apr 21, 2026, 03:05 PM UTC
We are pleased to confirm we are no longer seeing any errors with this service. Should you have any further queries regarding this, please contact the GBG helpdesk. Incident Start Time: 21/04/2026 11:21 BST Incident Resolution Time: 21/04/2026 14:01
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