Resolved after 1 hour 4 minutes, affecting ShareFile Directories, on May 6, 2026.
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. The team are currently uploading any missing files, and these should be available shortly. Incident Start Time: 05/05/2026 17:00 AEST Incident Resolution Time: 06/05/2026 10:49 AEST
Affected components
Update timeline
- investigating May 06, 2026, 12:05 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved May 06, 2026, 01:09 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. The team are currently uploading any missing files, and these should be available shortly. Incident Start Time: 05/05/2026 17:00 AEST Incident Resolution Time: 06/05/2026 10:49 AEST
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