Resolved after 21 days 17 hours, affecting Simple KYC Platform, on March 23, 2026.
Dear Valued Customer, Please be advised that we are experiencing an interruption with the AUSTRAC service. AUSTRAC is a secondary data source and does not affect Verify functionality or case creation. Information retrieved from the AUSTRAC service lookup provides information if the target ABN/ACN is registered to deal in funds remittance. Investigation is underway, and we will provide an update as soon as we have more information. As a manual workaround, the remitter's information can be found on this link: https://online.apps.austrac.gov.au/rsr/
Affected components
Update timeline
- identified Mar 23, 2026, 05:54 AM UTC
Dear Valued Customer, Please be advised that we are experiencing an interruption with the AUSTRAC service. AUSTRAC is a secondary data source and does not affect Verify functionality or case creation. Information retrieved from the AUSTRAC service lookup provides information if the target ABN/ACN is registered to deal in funds remittance. Investigation is underway, and we will provide an update as soon as we have more information. As a manual workaround, the remitter's information can be found on this link: https://online.apps.austrac.gov.au/rsr/
- resolved Apr 13, 2026, 11:35 PM UTC
This incident has been resolved.
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