Gainsight PX incident

Retroactive: PX Knowledge Center (KC) Bots

Resolved after 1 day, on May 12, 2025.

resolved May 19, 2025, 11:57 AM UTC

Due to high resource utilization in one of the backend databases, the KC bot was intermittently unavailable for some customers between 12 PM (UTC) to 4 PM (UTC) for US1 DC on 13th May-2025.

Started: May 12, 2025, 06:30 PM UTC
Resolved: May 13, 2025, 06:30 PM UTC
Duration: 1d
Detected by Pingoru: May 12, 2025, 06:30 PM UTC

Update timeline

resolved May 19, 2025, 11:57 AM UTC

Due to high resource utilization in one of the backend databases, the KC bot was intermittently unavailable for some customers between 12 PM (UTC) to 4 PM (UTC) for US1 DC on 13th May-2025.

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