Delay displaying recent donations in Dashboard

Update timeline

1. investigating Aug 13, 2026, 08:53 AM UTC

   We are currently investigating an issue that is preventing recently received donations from appearing in the Dashboard. Other platform functionality, including the Checkout Modal and Campaign Pages, is operating normally. We will provide an update within 1 hour.

2. identified Aug 13, 2026, 09:05 AM UTC

   We have identified the cause of the issue as a network-related disruption and are actively working on a fix. Recently received donations may still be delayed in appearing in the Dashboard. Other platform functionality, including the Checkout Modal and Campaign Pages, continues to operate normally. We will provide another update within 1 hour.

3. monitoring Aug 13, 2026, 09:09 AM UTC

   A fix has been deployed for the network connectivity issue that was preventing recently received donations from appearing in the Dashboard. Donation data is now displaying normally, and we are monitoring to confirm full stability. Other platform functionality, including the Checkout Modal and Campaign Pages, remained fully operational throughout. We will provide another update once we've confirmed the Dashboard is stable.

4. resolved Aug 13, 2026, 09:19 AM UTC

   This issue has been resolved. Recently received donations are now displaying normally in the Dashboard, and our team has confirmed that the platform is stable. The disruption was caused by a network connectivity problem within our infrastructure, which has since been resolved. Other platform functionality, including the Checkout Modal, Campaign Pages, and Elements, remained fully operational throughout the incident. We apologize for any inconvenience this may have caused.