Salesforce integration disconnected for some accounts

Update timeline

1. identified Oct 23, 2026, 07:51 AM UTC

   Salesforce is currently experiencing an incident: https://status.salesforce.com/incidents/20004512 that is preventing access tokens from being refreshed. As a result, some Salesforce connections have been automatically disconnected, and data synchronization is temporarily unavailable for affected accounts. Once Salesforce resolves the incident, we will restore the affected connections. No action is required on your part. We will provide an update once the integrations have been restored.

2. resolved Oct 23, 2026, 09:25 AM UTC

   This incident has been resolved. From 01:25 to 08:40 UTC on October 23, a service disruption on Salesforce's side caused some Fundraise Up Salesforce connections to be disconnected and data sync to be paused. Salesforce has resolved the issue on their end. Affected organizations need to reconnect their Salesforce integration to resume syncing. All connection settings are preserved, so no reconfiguration is required. If you are unsure how to reconnect, open our integrations documentation: https://fundraiseup.com/docs/integrations/, select your Salesforce integration (for example, NPSP), and follow the connection instructions. We apologize for the disruption.