Resolved after 2 hours 31 minutes, affecting Front chat, on December 26, 2024.
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
Affected components
Update timeline
- investigating Dec 26, 2024, 09:30 PM UTC
We're investigating some errors only affecting our AI answers functionality with Chat
- identified Dec 26, 2024, 09:48 PM UTC
AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.
- monitoring Dec 26, 2024, 11:18 PM UTC
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
- monitoring Dec 26, 2024, 11:19 PM UTC
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
- resolved Dec 27, 2024, 12:01 AM UTC
This incident has been resolved.
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