Resolved after 3 hours 47 minutes, affecting App and API and integrations, on September 1, 2025.
Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.
Affected components
Update timeline
- investigating Sep 01, 2025, 02:05 PM UTC
We are currently investigating reports of increased latency affecting a subset of customers in the EU region. Impact: Some customers in EU may experience slower response times or intermittent delays when using our app. Not all customers in this region are affected.
- investigating Sep 01, 2025, 02:05 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2025, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2025, 03:02 PM UTC
Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.
- resolved Sep 01, 2025, 05:52 PM UTC
This incident has been resolved.
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