Resolved after 1 hour 45 minutes, affecting Global Payments UCP APAC, on October 23, 2025.
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP APAC relationship manager.
Affected components
Update timeline
- investigating Oct 23, 2025, 09:09 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP APAC. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Oct 23, 2025, 09:12 AM UTC
FreedomPay is in contact with Global Payments UCP APAC and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
- resolved Oct 23, 2025, 10:55 AM UTC
Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP APAC relationship manager.
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