Resolved after 27 minutes, affecting Enterprise Portal, on November 6, 2025.
Transaction processing has returned to normal and all issues have been resolved.
Affected components
Update timeline
- investigating Nov 06, 2025, 07:53 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Enterprise Portal. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Nov 06, 2025, 08:08 PM UTC
FreedomPay has identified the issue causing transaction processing latency with Enterprise Portal. FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
- resolved Nov 06, 2025, 08:21 PM UTC
Transaction processing has returned to normal and all issues have been resolved.
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