FreedomPay incident
Alert: Value Added Services Engine (VAS) Processing Issues
Resolved after 33 minutes, affecting Value Added Services Engine (VAS), on December 18, 2025.
Transaction processing has returned to normal and all issues have been resolved.
Affected components
Update timeline
- investigating Dec 18, 2025, 10:22 AM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Dec 18, 2025, 10:22 AM UTC
FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine (VAS). FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.
- resolved Dec 18, 2025, 10:55 AM UTC
Transaction processing has returned to normal and all issues have been resolved.
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