Resolved after 12 hours 42 minutes, affecting Global Payments UCP U.K., on April 11, 2026.
Transaction processing has returned to normal levels, and systems are operating as expected. We will continue to monitor closely to ensure ongoing stability and quickly address any potential issues.
Affected components
Update timeline
- investigating Apr 11, 2026, 01:41 PM UTC
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
- monitoring Apr 11, 2026, 05:54 PM UTC
FreedomPay is in contact with Global Payments UCP U.K. and is continuing to monitor transaction latency and intermittent processing timeouts. FreedomPay has confirmed no issues within our systems, and are continuing our investigation with Global Payments. If you are seeing errors, please reattempt your transaction.
- resolved Apr 12, 2026, 02:23 AM UTC
Transaction processing has returned to normal levels, and systems are operating as expected. We will continue to monitor closely to ensure ongoing stability and quickly address any potential issues.
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