Resolved after 14 hours 42 minutes, affecting Media Processing, on October 20, 2025.
We’re seeing improvements in playback availability and continued recovery of our media pipeline. Monitoring remains in progress.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:41 AM UTC
We are currently experiencing outages with our uploads and video playbacks. Our team is working with our third party vendors to identify the root cause and fix it.
- identified Oct 20, 2025, 09:41 AM UTC
The root cause seems to have been identified by our vendor. An initial mitigation was applied and we are seeing some signs of recovery.
- identified Oct 20, 2025, 09:42 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 10:13 AM UTC
Our media processing is slowly recovering, and we are still monitoring the situation.
- monitoring Oct 20, 2025, 11:30 AM UTC
Our media pipeline is recovering, and we are still monitoring the situation.
- identified Oct 20, 2025, 04:16 PM UTC
We have reports of new uploads not transcoding due to an issue with our underlying infrastructure provider
- identified Oct 20, 2025, 08:53 PM UTC
We’re continuing to work toward restoring normal upload processing and playback. The issue is related to one of our third-party services, and we’re monitoring their recovery closely. We’ll provide an update as soon as things begin to improve.
- monitoring Oct 20, 2025, 11:50 PM UTC
We’re seeing improvements in playback availability and continued recovery of our media pipeline. Monitoring remains in progress.
- resolved Oct 21, 2025, 12:23 AM UTC
Our media pipeline has recovered, and new uploads are processing as expected.
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