Resolved after 4 hours 58 minutes, affecting Media Processing, on October 21, 2025.
Upload and transcode latencies have returned to normal, and new uploads are processing as expected.
Affected components
Update timeline
- investigating Oct 21, 2025, 04:31 PM UTC
We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.
- investigating Oct 21, 2025, 05:48 PM UTC
Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency.
- identified Oct 21, 2025, 06:33 PM UTC
We’ve identified an underlying cause and are continuing to investigate system performance.
- identified Oct 21, 2025, 08:02 PM UTC
After identifying the underlying cause, we are continuing to investigate its impact on system performance.
- resolved Oct 21, 2025, 09:29 PM UTC
Upload and transcode latencies have returned to normal, and new uploads are processing as expected.
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