Frame.io incident

Users are intermittently unable to log in

Resolved after 3 hours 31 minutes, affecting next.frame.io (V4) and app.frame.io (LEGACY), on January 27, 2026.

investigating Jan 27, 2026, 07:07 PM UTC

No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].

Started: Jan 27, 2026, 03:36 PM UTC
Resolved: Jan 27, 2026, 07:08 PM UTC
Duration: 3h 31m
Detected by Pingoru: Jan 27, 2026, 03:36 PM UTC

Affected components

next.frame.io (V4)app.frame.io (LEGACY)

Update timeline

investigating Jan 27, 2026, 03:36 PM UTC

We are currently investigating this issue.
investigating Jan 27, 2026, 03:49 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 03:56 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 04:07 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 04:18 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 04:30 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 04:41 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 04:57 PM UTC

We are continuing to investigate this issue
investigating Jan 27, 2026, 05:13 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 05:39 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 05:55 PM UTC

We are continuing to investigate this issue.
investigating Jan 27, 2026, 06:25 PM UTC

We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.
investigating Jan 27, 2026, 06:40 PM UTC

We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.
investigating Jan 27, 2026, 07:07 PM UTC

No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].
resolved Jan 27, 2026, 07:08 PM UTC

This incident has been resolved.

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