Resolved after 3 hours 3 minutes, on March 1, 2025.
This incident has been resolved. Any customer see users missing from groups sync'd from Okta or Google, please contact support.
Update timeline
- investigating Mar 01, 2025, 05:56 AM UTC
There is an issue with users being deactivated after a sync with external identity providers. We are currently investigating this issue.
- identified Mar 01, 2025, 08:47 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Mar 01, 2025, 08:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 01, 2025, 08:59 AM UTC
This incident has been resolved. Any customer see users missing from groups sync'd from Okta or Google, please contact support.
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