Resolved after 5 hours 29 minutes, affecting HR (UK) and Scheduling (Labour Productivity), on September 12, 2026.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here as soon as possible. We greatly apologise for this disruption.
Affected components
Update timeline
- investigating Sep 12, 2026, 11:23 AM UTC
We are aware of an issue with our People System that is impacting customers ability to access this system. In addition, we believe this is impacting associated services to Team Hours. We are continuing to investigate to determine the root cause of the issue. Status and updates will be provided as they become available. We apologise for this disruption to your service.
- investigating Sep 12, 2026, 12:25 PM UTC
We are aware of an issue with our People System that is impacting customers ability to access this system. In addition, we believe this is impacting associated services to Team Hours. We are continuing to investigate to determine the root cause of the issue. Status and updates will be provided as they become available. We apologise for this disruption to your service.
- investigating Sep 12, 2026, 01:02 PM UTC
We are aware of an issue with our People System that is impacting customers ability to access this system. In addition, we believe this is impacting associated services to Team Hours. We are continuing to investigate to determine the root cause of the issue. Status and updates will be provided as they become available. We apologise for this disruption to your service.
- investigating Sep 12, 2026, 02:02 PM UTC
We are aware of an issue with our People System that is impacting customers ability to access this system. In addition, we believe this is impacting associated services to Team Hours. We are continuing to investigate to determine the root cause of the issue. Status and updates will be provided as they become available. We apologise for this disruption to your service.
- monitoring Sep 12, 2026, 02:37 PM UTC
Our teams have implemented a solution and are seeing signs of recovery We are confident the actions taken have resolved the issue. Monitoring of the People System and Team Hours will continue to ensure full stability. Thank you for your patience and will confirm once the incident is fully resolved.
- resolved Sep 12, 2026, 04:52 PM UTC
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here as soon as possible. We greatly apologise for this disruption.
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